e. Mobile customers can also use the app to keep on. I will send a private message - watch out for the purple envelope inviting you in. Hello. Are you seeing the old UI (left) or the new UI (right). c. VPN Apps for all devices and unlimited simultaneous connections. You’ll find these details on your bill or welcome email. Switched On Families. Options. 1. Options. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Login to the Virgin Media online account in a web browser. The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. org). Users can change their settings at any time in My Virgin Media. Go to your browser settings and click Advanced settings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Changing network settings to use any Public DNS should re-gain full access for the device. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. Are you happy for us to contact you via email for updates on your name change? (please type "Yes" or “No”)1. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Virgin Media. Makes sure your dns settings on your computer are manually set - 8. If you're still having issues changing your settings, please let us know. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. 168. Where you put your Hub can sometimes affect its wireless performance. These are two settings – Virus Safe and Child. If you want to protect children, then click on the Child Safe filter. 48. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. com Virgin Media takes online safety seriously. Virgin Phone Switchover. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. More about Web Safe. Billing and payments. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. 0 Kudos. Every computer on the internet must have a unique. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. I have my own user end protection against malicious sites so neither is desirable. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Apply the Public DNS to the computer / device / your own Router i. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. Move message to Spam folder (default) Flag a message as. 123. Our free internet speed test checks your broadband speed in an instant. Click on Manage Web Safe. Expand the Email option. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. I've taken a look at the threads you hav. View Apps > Web Safe > manage your Web Safe settings - takes. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 222. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Instructions here for WIndows PCs. in/myVM . uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Hopefully when that thread concludes it will also resolve your issue. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). We would like to show you a description here but the site won’t allow us. 8. com Address: 185. 1. It looks like my websafe setting is switched to off. * Call costs may vary. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. To get around this, you need to turn Web Safe off. Apps and extras. I will send a private message - watch out for the purple envelope inviting you in. com. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 8. Having changed to a manual DNS Reboot your computer, that normally clears the old DNS cache and get it to start again with the Public DNS. Stay safe online. If you haven’t got an account click the ‘Create Your Account’ button. Any help appreciated. Stream from Virgin Media. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. run the Standard test and confirm the Hostname. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Childsafe off but still blocking sites. Stay safe online. Select SPAM Settings. Security matters. When prompted, enter the settings. . Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. It's never been easier to use your Virgin TV thanks to our help guides. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. 1 or whatever else you like. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Welcome to the community and thanks for taking the time to post your issue on the forums. com and we’ll look into them. - 5205097 - 3. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. I called VM and after waiting nearly an hour the person on the end of the phone reassured. 0 Kudos. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. SMTP Settings. Options. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. QuickStart, set up and connections. Select SPAM Settings. Navigate to the My Apps tab and select Web Safe from the menu. Account - Mobile. select Account settings > Online security and disable Virus Safe and/or Child Safe. 9. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. The Gamer Lounge. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Manage Your. Changes to our Acceptable Use Policy for Virgin Media Mail. Login to the Virgin Media online account and check the Web Safe settings. 123. The website is If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. pc. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. We would like to show you a description here but the site won’t allow us. icon on the upper-left edge of your screen. . 100. 222. Go to Settings > General, then tap Software Update. I do not pay the extra £3 a month for the internet security. Also check the dns settings of your vpn while you're there. Thanks for confirming your details via private message . 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Back up your device using iCloud or your computer. imap. Mark as New; Bookmark this message; Subscribe to this message. Select the SPAM setting you’d like to use: Reject All Spam messages. 159. 0 Kudos Reply. 4. No, then Web Safe is still on. I. VPN operates fine for use with : Virus Safe : Enabled. Online security - Sorry the changes you made were not saved. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Breaking down some broadband barriers 8. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Add a new username and password. ' The child safe settings are on and correctly configured. 66. Once logged in you will see 2 filters; Virus Safe and Child Safe. Following the above link still takes me to the new GUI. Click: My Apps. See full list on my. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. "Sorry the changes you made were not saved, please try again". Welcome to the community and thanks for taking the time to post your issue on the forums. I keep getting the message seen in the attached picture. We created Web Safe for our customers to make browsing safety a no-brainer. My Virgin Media App. VirginMedia. If you want to know more, the updated sections are 6. When I attempt to change my websafe settings, the following message comes up. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. 9. Vonage 2nd line. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. I’m sorry to hear of the issues that you’re having with your web safe settings, this is a known issue and is being worked on by the team. 8. Reply. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Expand the Email option. 168. If you changed the computer's network settings to use any Public DNS does that re-gain access. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Tech Chatter. Have looked at previous similar posts and have tried. 11; 0; 0; rikthemonk. Switched On Families. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. Options. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Click: Settings. More help. I have added the categories to block but it will not allow me to add. I added it to the 'allowed websites' list, and it's working fine. Abdelmonem. Sign in . 67. To confirm private browsing is on, you will see the word inPrivate beside your address bar. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. 1/help for specific device where Web Safe is not working. gin. 1. Email settings for addresses ending in @VirginMedia . Networking and WiFi. Community Natter. SpeedThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Web Safe is not automatically turned on for customers who joined before this date. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. 5. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. . Security matters. Child Safe switched OFF but blocking sites. Re: Manage Websafe settings. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. For fraudulent e-mails, forward to phishing@virginmedia. org (returns an SSL error), and ProtonVPN. Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of. The settings vary with each ISP, but most offer some or all of the following options: Timer. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. opens perfectly in both Firefox and in Edge. I have noticed that when I view my account it is blank where. Web safe provides ultimate protection when using the internet. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. . The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. 29 minutes ago. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. com). When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 8. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. I have the same problem as well, I have just checked my online security controls and it's all turned off. If you have any further questions or concerns, they'll be able to support you further. 0 that contains your default network information. Thanks . Select Help & Settings. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 1. . Main Menu; Go to virginmedia. Options. Then click on Manage services. Options. You can go look up how to change the DNS in whatever operating system you are using yourself. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Jim__d. Pick a category to get started. Tech Chatter. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. More about Virgin Internet Security. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Virgin Media and you have confirmed Child Safe is on. uk. It's blocking access to a lot of sites, and I'm paying for this. Browse Virgin Media Virgin Media Community. Turn your TV on and get connected. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. I tried the usual fixes for this when searching this forum/youtube but nothing helps. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Learn how you can change Web Safe settings to turn Child Safe off. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Manage Your Account. Set up a guest network. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. VPN operates fine for use with : Virus Safe : Enabled. Tap Install Now. Any website unsuitable for children is blocked by default. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 1. Your account. Find out more here. Any attempt bounces me back to my account page. They provide the functionality via the Websafe function linked above. The computers and devices you wish to authorise are set up so that. 4. I did try to access a restricted site over the WIFI and. QuickStart, set up and connections. How to whitelist a website. You’ll be able to block groups of sites by category, configure blocking for specific. Look out! Virus Safe has blocked this site. Manage Your Account. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 159. Settings to enter. e. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. There's no firewall settings that I can see, and one time I got to see a page saying. Web Safe turned off but still blocking websites. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. We know that children, particularly. Welcome to the community and thanks for taking the time to post your issue on the forums. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Virgin Media's team are as ever silent on. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Virgin Media; My Virgin Media; Shop; Help;. . Account - Mobile. Manage Your Account. See. 8. --. 222 and 208. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Options. For best. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Phone. Not able to access websafe_setting page (able to go to update_profile page). We give all our customers a complete, market leading security package called Virgin Media Security,. 8. Modem-only. 25-02-2023 13:20 - edited 25-02-2023 13:25. If you're still having issues changing your settings, please let us know. We'll be more than happy to assist from here! Select the Settings cog in the top right-hand corner. No, you can keep using the same phone you’ve always used. 2. Just joined. google (disable when using mobile data) 0 Kudos. Complete your profile. . Options. IPCONFIG reports DNS servers as 194. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. What is Child Safe? Child Safe is an additional feature to Web. on 18-10-2022 19:33. To do this: Press Home on your remote. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. 8. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. 67. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. 6 - 6. We'll go over how to set up the filter, what. It only appears when using Microsoft Edge as the browser. Re: Websafe settings won't save. I have web safe switched off but still certain sites wont load. I've tried turning it on, then off again. Changing Virgin Media Web Safe Settings on Desktop/Laptop. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Virgin Media Staff. If you changed the computer's network settings to use any Public DNS does that re-gain access. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1/help for specific device where Web Safe is not working. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Manual configuration settings for email. Modem-only. 1 or whatever else you like. . . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Select Parental Controls in Virgin Media Web Safe. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Account settings ; Welcome to My Virgin Media. More about Web Safe. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. --. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. We created Web Safe for our customers to make browsing safety a no-brainer. Bypass Child Safe & Virus Safe. How to turn on Child Safe. Changing network settings to use any Public DNS should re-gain full access for the device. Virgin Media and you have confirmed Child Safe is on. 5) Turn on the VM hub. You may want to start by seeing what your site report looks like using a tool like Blocked. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. VPN Apps for all devices and unlimited simultaneous connections. 222.